DIXIE STATE COLLEGE OF UTAH

POLICIES AND PROCEDURES MANUAL


Section: 6-Administration

Policy No: 19

Approved: 3/12/99

Policy: CENTRALIZED TICKETING

6-19 CENTRALIZED TICKETING FOR COLLEGE AND EXTERNAL EVENTS

19.1 TICKET SALES

19.1.1 All ticketed events scheduled at the Avenna Center, which includes the Cox Auditorium and the Burns Arena, all ticketed athletic events, and all Graff Auditorium events will require the use of Dixie State College centralized ticketing.

19.1.2 All tickets for sale in the Avenna Center will be printed by Dixie State College centralized ticketing.

19.1.3 All reserved seating tickets will be sold at the Avenna Center.

19.1.4 Tickets printed for general admission by Dixie State College centralized ticketing can be sold or distributed by the event sponsor at off campus locations.

19.2 TICKET DISTRIBUTION

19.2.1 Tickets not printed by Dixie State College centralized ticketing will not be sold or distributed by/or at the Avenna Center.

19.2.2 The central ticket office will be located at the Cox Auditorium.

19.3 TICKET REFUNDS

19.3.1 Campus Events - No refunds shall be given to any individual, group, or business purchasing tickets to any college sponsored event with few exceptions. The following conditions are placed upon the exceptions:

19.3.1.1 The event is canceled by authorized personnel and proof of purchase by patron can be established, ie: ticket with purchase amount printed.

19.3.1.2 Refund is requested at least 24 hours in advance of the event with acceptable reason.

19.3.1.3 Refund decision will be at the discretion of the Avenna Center Executive Director or Sponsor of the event scheduled.

19.3.1.4 Request for refunds within 24 hours after the event will be granted only in the case of extreme hardship. The decision will be at the discretion of the Avenna Center Executive Director, or Sponsor of the event scheduled.

19.3.2 Outside Campus Scheduled Events - No refunds shall be given to any individual, group or business for tickets purchased for any scheduled event unless written authorization is given by the sponsor of the event. Ticket refund forms are available at the Centralized Ticket Office located in the Avenna Center Cox Performing Arts Building on Dixie State College Campus. Such authorization will be endorsed by the sponsor and retained with the Lease agreement. Conditions to refunds to include:

19.3.2.1 The event is canceled by the sponsor.

19.3.2.2 The refund is requested at least 24 hours in advance of the event with acceptable reason.

19.3.2.3 The refund decision will be at the discretion of the Avenna Center Executive Director, or Sponsor.

19.3.2.4 Request for refunds within 24 hours after the event will be granted only in the case of extreme hardship. The decision will be at the discretion of the Avenna Center Executive Director, or Sponsor.

19.4 TICKET EXCHANGES

19.4.1 Campus Events-- Exchanges of tickets purchased by an individual, group, or business to any College sponsored event will be allowed only if there are multiple performances and seat availability. Tickets will be exchanged for like tickets, or additional money will be charged.

19.4.2 Outside Campus Scheduled Events -- No exchanges of tickets for outside sponsored events will be authorized unless there are multiple performances of the same event. Authorization from sponsor, per the Lease Agreement, is required.