Department or Unit Outcomes

Year Two: Department or Unit Outcomes
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	For purposes of institutional effectiveness, campus personnel and activities have been divided into eighteen departments or units. Each department or unit has drafted from three to five statements of intended outcome. Also, each has devised at least two means of assessment for the outcomes chosen. In the table below are listed the names of departments or units and unit representatives, persons designated as coordinators of institutional effectiveness activities.
	To see the statements of intended outcomes and the means of assessment for a department or unit, click on its name in the table below. To send email to unit representatives (if your browser supports email), click on the email address listed.
To See Unit Plan, Click . . .			Department or Unit Representative	To EMail Unit Representative, Click . . .
Humanities and Social Science Department			Terre Burton	burton@dixie.edu
Fine Arts Department			Don Hinton	hinton@dixie.edu
Science Department			Lee Bunnell	bunnell@dixie.edu
Physical Education Department			Gordon Jolley	hogue@dixie.edu
Business Department			Phil Lee	lee_p@dixie.edu
Technology Department			Dan Smith	Dsmith@dixie.edu
Family and Consumer Science and Allied Health Department			Sandra Sandberg	sandberg@dixie.edu
Community Educational Services			Brian Cheesman	cheesman@dixie.edu
Counseling, Advisement and Grants			Dell Taylor	taylor@dixie.edu
Admissions and Records			Barbara Hansen	Hansen_b@dixie.edu
Security			Don Reid	reid@dixie.edu
Financial Aid			Peggy Leavitt	leavitt@dixie.edu
Facilities			Ned Carnahan	carnahan@dixie.edu
Business Affairs			Scott Talbot	talbot@dixie.edu
Auxiliaries			George Scott	scott@dixie.edu
Information Technology			Gary Koeven	koeven@dixie.edu
Library			Allyson Martin	Martin_a@dixie.edu
Administration			Bob Huddleston	huddleston@dixie.edu

Humanities and Social Science Department Institutional Effectiveness Plan:		Statements of Intended Outcome: Students will know important concepts, terms, ideas, methodologies, and thinkers/creators relevant to the arts, literature, philosophy, history, political science, economics, sociology, and psychology. MEANS OF ASSESSMENT: Students will identify concepts, terms, ideas, methodologies, and individuals on objective tests. Students will be able to write about these concepts, terms, ideas, methodologies, and individuals both in and out of class essay assessments. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1 & 2. Students will understand the scientific method, its advantages, and its limitations. MEANS OF ASSESSMENT: Students will demonstrate their knowledge and the ability to think critically, analytically, and concretely about important social and personal questions through objective and short-answer tests. Students will demonstrate their knowledge and the ability to think critically, analytically, and concretely about important social and personal questions through essay assessments or oral presentations. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1 & 2. Students will be able to gain knowledge and the ability to think critically, analytically, and concretely about important social and personal questions and to communicate these thoughts through clear and effective written and oral discourse. MEANS OF ASSESSMENT: A study group of fifty first-quarter freshmen will write a 500-word essay on a an assigned topic, and another study group of fifty sixth-quarter sophomores will write similar essays. Essays will be evaluated, and results will show that students . . . First quarter freshmen and last quarter sophomores will take an objective exam that assesses their mechanical knowledge about punctuation, usage, and sentence structure. Sophomore scores will be twenty percent higher than freshman scores. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2. Students will be able to write clear expository essays that have an introduction and conclusion, coherence, unity, structure, development, mechanical correctness. MEANS OF ASSESSMENT: Not yet devised. Not yet devised. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2. Return to Table.
Fine Arts Department Institutional Effectiveness Plan:		Statements of Intended Outcome: Dixie College Fine Arts majors or minors who have passed core courses in their specialty area with a "B" or better will find that these courses are fully accepted as the prerequisites for upper division courses at in-state four-year institutions. For those institutions requiring placement exams for entrance to junior or senior level courses, these students will prove themselves competent to enroll at that level. MEANS OF ASSESSMENT: In surveys of 30 Fine Arts majors or minors, 80% of Dixie graduates who fill all core requirements in their chosen Fine Arts discipline with a grade "B" or better and who transfer to instate four-year institutions with the same major or minor will respond that all their Dixie College courses were accepted as prerequisites for junior and senior level courses. From queries of instate four-year institutions requiring placement exams, 80% of Dixie graduates who fill all core requirements in their chosen Fine Arts discipline with a grade "B" or better will prove competent to enroll for junior or senior level course work. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2. The Dixie College art, music, theatre, and communication disciplines will provide quality performance to fill the cultural needs of our various on- and off-campus communities. MEANS OF ASSESSMENT: Surveys of 100 on and off campus Fine Arts patrons will indicate a 90% satisfaction level with the number and type of performances they have attended. Audience satisfaction surveys addressing perceived quality expectations and fulfillment will be conducted at a random sampling of Dixie College Fine Arts public events. Audience members will express at least an 80% satisfaction level with the quality of these events. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2, 4, 5. The Dixie College Art, Music, Theatre, and Communication disciplines will provide services and assistance to high schools throughout the state that will provide positive introduction to and associations with Fine Arts faculty and programs at Dixie College. MEANS OF ASSESSMENT: Dixie College Fine Arts disciplines will each target five high schools for recruiting efforts. Recruitment of seniors from these schools to Fine Arts majors will increase by 20% during a five-year period. Questionnaires sent to high school teachers in Fine Arts disciplines in our service area will reflect an 80% approval rate of their respective counterpart programs at Dixie College. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 4, 5, 8. Dixie College Fine Arts faculty will have career enhancing professional experience beyond the classroom every year, such as participation in national conventions, local arts enterprises, upper-division coursework at other institutions, work on advanced degrees, or even on-campus experiences such as the Title III and Humanities workshops and on-campus coursework. MEANS OF ASSESSMENT: Eighty percent of the Fine Arts faculty will have at least one career enhancing professional experience beyond the class room every year. Dixie College Fine Arts full-time faculty will report in writing to the Fine Arts Department Chair at the end of each academic year about their career enhancing professional experiences. At least 80% of faculty members will have spent a minimum of twenty hours time annually directly involved in career enhancing professional experiences. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2, 11. Return to Table.
Science Department Institutional Effectiveness Plan:		Statements of Intended Outcome: Science students, who complete science related pre-major courses at Dixie College, will, after one year following graduation from Dixie, agree with the statement, "my education at Dixie College prepared me adequately to transfer to a college or university." MEANS OF ASSESSMENT: In an attitude survey of 50 students, who have completed science related pre-major courses at Dixie College, eighty percent of respondents will agree that their education at Dixie College has prepared them well to transfer to a college or university. Once each year, the articulation agreement with each in-state university will be examined and there will be communication with the schools to ensure articulation is current. A report will be written that analyzes curricular issues that contribute to effective transfer preparation and issues that still need work. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2. Non-science students will, after one year following graduation from Dixie College, agree with the statement "exposure to science classes at Dixie College has introduced and provided me exploration into interesting ideas and areas of the real scientific world." MEANS OF ASSESSMENT: In an attitude survey of 50 non-science Dixie College transfer students, eighty percent of respondents will agree that their science education at Dixie College stimulated their interest in the real scientific world. A department meeting will be held spring quarter of each year where all non-science emphasis courses will be carefully examined and evaluated in order to ensure that the content of these courses are providing interesting information and ideas relative to the real scientific world. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2. Dixie College full-time faculty, of the Science Department, will be given professionally enhancing opportunities beyond the classroom experience each year. MEANS OF ASSESSMENT: Eighty percent of the full-time faculty in the Science department will acknowledge having participated in at least one professionally enhancing opportunity during the school year. Each full-time science faculty member will orally report, to the science division, about their career-enhancing professional experiences during a regularly scheduled departmental meeting. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2, 11. Return to Table.
Physical Education Department Institutional Effectiveness Plan:		Statements of Intended Outcome: Each person enrolled at Dixie College will develop an appreciation for the value of physical activity and sports as life-long endeavors. We want our students to realize that sports can be played by almost everyone. MEANS OF ASSESSMENT: More than 50 % of students enrolled in physical activity classes will re- enroll in some physical activity class during their next quarter. Fifty former students of activity classes will be surveyed one year after they took the activity class, and 60 % will respond, "I still participate in the activity regularly," or "I participate in some weekly physical activity." Additionally, 60 % will respond that "My physical activity class helped me recognize the need to be physically active." LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2. Through the Fitness Center, both community and traditional students will be educated in cardiovascular fitness, and the importance of reducing body fat and resting pulse rate. MEANS OF ASSESSMENT: During the first week of the quarter, 100 students enrolled in PE 114, Fitness Center, will be given a body fat and resting pulse rate assessment. Later, during the final days of the quarter, at least fifty of those same students who have successfully completed the requirements for the class will be given the same body fat and resting pulse rate assessment. Results will be compared to show achievement. One hundred students will be given satisfaction surveys to determine their satisfaction with the Fitness Center, including the type of services offered, the hours of service, the cardiovascular instruction offered, etc. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2. Maintain an emphasis on accurate and up-to-date health knowledge to provide the foundation for life-long sound health decision making and emergency health response. MEANS OF ASSESSMENT: Students formerly enrolled in PE courses will be surveyed one year after the course about the effect of the course on their health decisions, including issues such as tobacco and alcohol, AIDS awareness, fitness, etc. Eighty-five percent of students who take the CPR, Water Safety, First Aid, and Life Guarding courses will successfully achieve American Red Cross certification. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2. Return to Table.
Business Department Institutional Effectiveness Plan:		Statements of Intended Outcome: Dixie College Business transfer students who have passed the Accounting and Computer Information Systems core classes with a "B" or better, will be fully accepted to the Utah four-year institutions with these prerequisites filled. Where competency tests are required, they will have sufficient skills to pass without further class work. MEANS OF ASSESSMENT: Survey all June graduates in November to determine if 80% entered a business college and were accepted in these areas. Survey all four-year business colleges in Utah to determine if 80% of transfer students were accepted without further requirements. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 2. Dixie College graduates with Applied Science degrees or certificates will meet the expectations of their employers in their field of training with adequate skills to move directly into entry-level jobs. MEANS OF ASSESSMENT: Eighty percent of students in a survey of Travel, Marketing, Fashion/Retail, and Office Administration graduates who have gotten jobs in their field will answer that they strongly agree with the statement, "My degree or certificate has helped me achieve my career or job goals." Eighty percent of the employers surveyed who have hired graduates will report that they agree or strongly agree that the students were, "Well prepared to perform the basic tasks on the job" in these degree tracks. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 3, 4. The Business Department will sponsor DEX/DECA and PBL invitational high school contests that will bring the best prospective Southern Utah business students to campus. Local business people will be invited to be judges and be involved with the clubs to better understand the quality of students and instruction at both levels. Scholarships will be given to the winners of these events. This should result in an increase in club membership as well as total business students from the five county area of Southern Utah. MEANS OF ASSESSMENT: A response to a follow-up survey of high school DECA or PBL teacher/advisors will show 80% of these agree with the statement, "Dixie College's Invitational Competition has increased my students' interest in business degrees and possible attendance at Dixie College." Eighty percent of a post-competition survey of the students will answer they agree with the statement, "I have a greater desire to come to Dixie College than before I was in this competition." LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 8. The Dixie Business Alliance will be reorganized to include Economic Development, the Center for Southwest Utah Economic and Demographic Data (SUEDD), and Government Procurement with the current Small Business Development Center and Custom Fit Training functions. This group will market itself to the local business community as well as prospective new employers and businesses. In addition to traditional marketing methods, SUEDD will establish a page on the World Wide Web including five DBA resources and two affiliated programs. This comprehensive approach will result in an increase in the number of clients using the combined services of the group. MEANS OF ASSESSMENT: The SBDC reports will show a 30 % increase in clients and/or seminars serviced plus the addition of the Economic Development Director will bring all new clients into the Alliance area to learn of the services available to new businesses. Records will show that the Economic Development Director will refer all new clients to the services of the DBA. The Custom Fit training program will receive a 31% increase in allocated Custom Fit training funds, tied to a service agreement to increase trainees by 31 %. Annually, the SUED WWW site will receive 500 electronic visitors. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 9. Return to Table.
Technology Department Institutional Effectiveness Plan:		Statements of Intended Outcome: Dixie College Technology Department students will have state of the art equipment to serve the Business and Trade Industry. MEANS OF ASSESSMENT: Aero-Flight program will increase enrollment 20 % with help from the Development Office, in order to obtain a Boeing 737 Flight Training Platform. This platform will be available for Dixie College students, Skywest, and other major airlines. Not yet devised. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 3, 4, 8, 9. Dixie College Technology Department will serve the High School Students and get them to enroll at Dixie College. MEANS OF ASSESSMENT: The Technology Department will begin a Principles of Technology II class in the high tech classroom, thus utilizing the same equipment as present programs. This will allow enrollment of POT-I students from the five area high schools into Dixie College. Placing Recruitment Posters in Utah & Adjacent State High Schools. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: We will fulfill the Governor's goals of high tech and utilization of available classroom space. MEANS OF ASSESSMENT: The Technology Department will use the same classroom for more than one program at a time. Aero-flight, electronics, principles of technology, and automotive electronics will all utilize the same High Tech Lab in the New Technology Building. Not yet devised. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Dixie College Technology Department will fulfill requirements of equipment, curriculum, class structure, syllabus and teaching guidelines in order to obtain ASE certification for the Auto Body program. MEANS OF ASSESSMENT: The Technology Autobody Program will become ASE certified in 1996 by doing a self-evaluation. The advisory committee will perform on-site evaluation by December 1996. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Dixie College Technology Department will fulfill the requirements necessary to obtain certification from "Print Ed" National Program and thus upgrade the Graphic Art program. MEANS OF ASSESSMENT: We will write a curriculum, update equipment and follow set procedures to comply with "Print Ed" National standards. We will have an advisory committee perform an on-site evaluation to help us achieve our goal of certification by September 1996. The On-Site Evaluation will be completed by October 1996. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Return to Table.
Family and Consumer Science and Allied Health Department Institutional Effectiveness Plan:		Statements of Intended Outcome: Eighty percent of workshop participants will demonstrate satisfaction and an ability to assimilate and accommodate content of selected workshops. MEANS OF ASSESSMENT: Eighty percent of surveyed workshop participants will indicate satisfaction with, understanding of workshop content and applicability to personal goals. Surveyed workshop participants will write a short statement on workshop strengths and weaknesses. Comments on strengths will exceed comments on weaknesses. On a survey, 80% of workshops attendees responding will indicate they would take another similar workshop. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 4, 5. Students who select a Dixie College Family and Consumer Science Program as their focus and plan to transfer to a Utah college or university will know what courses are currently needed at the school of choice. MEANS OF ASSESSMENT: In a survey of those who actually plan to transfer, 80% will demonstrate their knowledge of courses accepted as preparatory in their related program of choice by completing an articulation assignment or portfolio. Upon contacting advisors at Utah colleges and universities, 80% will report that Dixie college students transferring from programs in Family and Consumer Science at Dixie College have an accurate perspective of transferable courses. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 2. Dixie College Family and Consumer Science faculty will continue to develop professional skills by participating in educational opportunities which enhance career directions and classroom performance. These may include seminars, workshops, training, (such as Title III), national or regional professional conferences on or off campus. MEANS OF ASSESSMENT: Seventy-five percent of salaried faculty will attend at least one training to expand professional horizons each year. Each faculty member attending a training seminar will make a written and oral report of their professional development experience to the FCS faculty and chair. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 2, 11. When asked Dixie College faculty, staff and students, will articulate awareness of the positive contributions of Family and Consumer Science. MEANS OF ASSESSMENT: In interviews of ten faculty members, ten staff members, and 20 students selected at random, 80% of respondents will articulate awareness of the positive contributions of Family and Consumer Science. Of students who have taken Family and Consumer Science courses, 80% will agree with the statement, "FCS courses have helped me in understanding and accepting differences in others." LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 5. Return to Table.
Community Educational Services Institutional Effectiveness Plan:		Statements of Intended Outcome: Not yet completed. MEANS OF ASSESSMENT: LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Not yet completed. MEANS OF ASSESSMENT: LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Not yet completed. MEANS OF ASSESSMENT: LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Not yet completed. MEANS OF ASSESSMENT: LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Return to Table.
Counseling, Advisement, and Grants Unit Institutional Effectiveness Plan:		Statements of Intended Outcome: Increase Retention: The major outcome for the Student Service Department is increased retention. Students through appropriate placement testing, career exploration, and orientation to college programs and policies will have the opportunity to acquire necessary information to be successful while attending Dixie College. MEANS OF ASSESSMENT: A focus report will be used to determine the number of graduating sophomores and certificates given each year plus the percentage of increase over the previous year. Career Center, Testing, and orientation will keep a yearly record to determine increased usage of each dept. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2, 3, 7. Grow: An increase in enrollment will take place when the students needs are met. Programs such as oncourse, the Academic Student Center, The Drug and Substance abuse center, the Multicultural Center, the Academic Advising Center, and the Upward Bound and Educational Talent Search program have been developed to assist in meeting the needs of each student. MEANS OF ASSESSMENT: Through the Institutional Studies Department, use the Dixie Data and a focus report to monitor the number of students using the ASC and Drug and Substance Abuse Depts. for increased usage. Each dept. will keep a record of the number of students using their fafacilities. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2, 3, 7. Inform and Advise Accurately: Through the use of the Oncourse graduation and advisement program- faculty advisors and the Counseling and Advisement Center will give more accurate academic advisement. MEANS OF ASSESSMENT: Use the graduation survey given to sophomore students at graduation practice to determine the accuracy and effectiveness of the advisement program. A focus report to determine the number of faculty advisors and counselor using the system and number of students registered. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 1, 2, 3, 7. Return to Table.
Admissions and Records Unit Institutional Effectiveness Plan:		Statements of Intended Outcome: Department will increase efficiency and accuracy of data management. MEANS OF ASSESSMENT: Feedback from students. Quality testing the systems and automated procedures. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Students will be able to access our services and receive assistance through multiple sources, including the Internet, kiosk systems, voice response, and front counter. MEANS OF ASSESSMENT: Feedback from students. Quality testing the systems and automated procedures. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Students will be able to use the information acquired to make quality decisions and career choices throughout their educational tenure. MEANS OF ASSESSMENT: Feedback from students, and especially Alumni. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Return to Table.
Security Unit Institutional Effectiveness Plan:		Statements of Intended Outcome: Peace, order, and safety on Dixie College campus will be promoted by deterring and preventing criminal activity. MEANS OF ASSESSMENT: An annual Crime report will be compiled and published. This report will use a Summary Based Report format which will include Part I crimes such as homicide, rape, robbery, aggravated assault, larceny, motor vehicle theft, and arson. It will also include Part 2 crimes such as non traffic crimes, misdemeanor alcohol violations, vandalism, disorderly conduct, lewdness, etc. Incident reports to track incidents to which an officer responds will be generated on a case by case basis and reported at the end of the year. Arrest statistics will be compiled and reported annually. The number of calls to coordinate and assist other agencies is reported annually in the Service Statistics report. Community service and seminars will be reported at the end of each year in the Service Statistics report. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Goals 1, 2, 3, 4, 6. Property will be protected and secured. MEANS OF ASSESSMENT: Theft, burglary and found property will be reported in the year-end Crime and Incident Reports. Accidents will be reported in the annual Parking Enforcement report. Buildings found not secure will be reported annually in the Service Statistics report. Lost and Found property will be reported each year in the Service Statistics report. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Goals 1, 2, 3, 4, 6. Personal and VIP security will be provided at special events. MEANS OF ASSESSMENT: VIP security, escorts and emergency medical calls will be recorded and published in the annual Service Statistics report. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Goals 1, 2, 3, 4, 6. Parking will be monitored and controlled. MEANS OF ASSESSMENT: Parking permits issued, warnings issued, citations issued, vehicle impounds, accident reports taken and citations for moving violations will be reported in an annual Parking Enforcement report. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Goals 1, 2, 3, 4, 6. A variety of special services may be provided. MEANS OF ASSESSMENT: A report will be generated each year that will publish the number of emergency medical calls, public assistance calls, emergency response and calls to other agencies. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Goals 1, 2, 3, 4, 6. Return to Table.
Financial Aid Unit Institutional Effectiveness Plan:		Statements of Intended Outcome: Dixie College Financial Aid Office will create understanding between the college and its students by enabling students to make informed decisions regarding loan debt and repayment of student loans; and students will be assisted in \resolving loan repayment problems. A final result of these efforts will be decreased loan default rates at Dixie College. MEANS OF ASSESSMENT: Part B Loan default rate as reported by the annual statistics of Department of Education will decrease beginning with the July 1997 report. An annual survey of Title IV students will show 90 % student satisfaction with information received from the Office of Financial Assistance, timeliness of federal aid disbursement, and courtesy of the staff. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 7, 8. Dixie College Financial Aid Office will create understanding between the college and students by providing students with the comprehensive knowledge and consumer information regarding financial aid policies and procedures. MEANS OF ASSESSMENT: A random sample of file completion time from the date of student application to disbursement of funds to students will be conducted for the 1994-95 year and again in two years to measure the timeliness of the application process. The Financial Aid staff will receive regular training regarding federal regulations, institutional po0licy, office policy and procedure, and technology advancement and will pass periodic quizzes on financial aid regulations at a rate of 90 % or higher. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 7, 8. The Office of Financial Assistance will provide quality support service by improving efficiency and delivery of aid to students through implementation of efficient use of technological advancement. The time between student application for financial assistance and disbursement of funds will be reduced. Proposed technological projects: Networking the office Document imaging Telephone inquiry module NSLDS reporting Update EDE to windows Programming forms on the printer MEANS OF ASSESSMENT: Assessment will be on-going, depending on technological support and new goals set for implementation of improved procedures. A random sample of file completion time from the date of student application to disbursement of funds to students will be conducted for the 1994-95 year and again in two years to measure the timeliness of the application process. Task records will show that existing personnel with be reassigned from filing papers to more productive work and budget reports will show that budget currently being used to produce forms can be utilized more effectively. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Return to Table.
Facilities Unit Institutional Effectiveness Plan:		Statements of Intended Outcome: Provide safe, clean, maintained and visually attractive buildings and grounds to be enjoyed by students, faculty, and the community. MEANS OF ASSESSMENT: Annual survey of all full-time faculty and staff will indicate an 80% level of satisfaction with the maintenance and appearance of the buildings and grounds. Annual spring quarter survey of the Campus Planning and Review Committee will indicate an 80% level of satisfaction with the maintenance and appearance of the buildings and grounds. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 12. Provide a sound physical environment for learning. MEANS OF ASSESSMENT: Annual survey of all full-time faculty will create a list of recommendations for improving individual classroom physical environment learning conditions to be reviewed by Campus Planning and Review Committee. Provide a prioritized list of improvements and cost estimates to be assessed annually for the one-time funding program. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 12. Administrate resources and deliver Plant Department services that are of equal or better quality at equal or lower cost than contractor services. Assure that required contractor services to be at lowest cost possible. MEANS OF ASSESSMENT: All educational departments will be visited by the plant director annually to discuss plant services quality. Written notes will be discussed during the director's annual review. All services or projects will receive written multiple bids whenever possible to assure lowest cost. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Utilize technology to support plan services. MEANS OF ASSESSMENT: Annual survey of all full-time faculty and staff will express an 80% level of satisfaction with the telephone or e-mail initiated computerized service order system. All plant supervisory personnel will attend at least two technology inservice programs regarding work area technology and report activity during the annual review. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 12. Return to Table.
Business Affairs Unit Institutional Effectiveness Plan:		Statements of Intended Outcome: The Business Affairs and Human Resource offices will provide quality service to fill the financial and personnel needs of the campus community. MEANS OF ASSESSMENT: A survey of 25 % of all budget directors will indicate an 80 % satisfaction level with services received. The number of complaints made through official channels will be tallied as a measurement. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Business Affairs and Human Resources will maintain an energetic, involved and informed Business Affairs and Human Resource Staff. MEANS OF ASSESSMENT: Eighty percent of Business Affairs and Human Resources staff will receive at least one training session a year. All responding employees will indicate satisfaction with the training process. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Reports prepared by Business Affairs and Human Resources will be accurate, timely, and informative to appropriate college personnel. MEANS OF ASSESSMENT: Training in reading an analysis of reports will be provided to appropriate college personnel. (Suggestion: Add an assessment to this: "Ten key college administrators will be given a 'pop quiz' about the forms produced, and results will show that college personnel are adequately informed about how to understand and relate to data presented." A survey of 25 % of all budget directors will indicate an 80 % satisfaction level with reports received. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Dixie College will recruit and hire highly qualified minority faculty and staff. MEANS OF ASSESSMENT: Employer evaluations will indicate supervisor satisfaction with employees hired. The college will meet or exceed Affirmative Action goals. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: Return to Table.
Auxiliaries Unit Institutional Effectiveness Plan:		Statements of Intended Outcome: SATISFACTION WITH A FRIENDLY ENVIRONMENT: Students and community members using Auxiliary accommodations (Housing, Food Service, Bookstore, Conference Center, and the Concert Series) will find a customer friendly environment. MEANS OF ASSESSMENT: A random survey of 50-100 customers will reflect a 70-80% favorable response to customer relations questions. Quarterly meetings (focus group) of the Auxiliaries will be held to evaluate customer relations responses and implement new ideas for improvement. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 8, 7, 5, 6. SATISFACTION WITH GOODS: Students and community members using Auxiliary goods, programs, and accommodations will find them to be of the type and quality that satisfy their expectations and needs. MEANS OF ASSESSMENT: A random survey of 50-100 customers will reflect a 70-80% favorable response to questions about Auxiliary Service offerings. Quarterly meetings (focus group) of the Auxiliaries will be held to evaluate survey responses to questions about programs, goods and accommodations. Ideas for improvement will be discussed. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: SATISFACTION WITH REVENUE: Auxiliaries (Housing, Food Service, Bookstore, Conference Center, Celebrity Concert Series) will be cost conscious, delivering goods at a fair and attractive market price and keeping accounts in a positive cash flow. MEANS OF ASSESSMENT: Each department will review their statements from the Controller's Office and make decisions based on account totals. Monthly, quarterly, and yearly account printouts will assess this goal Each department will hold quarterly staff meetings (focus group) to evaluate their pricing and revenue. Ideas for improvement will be discussed. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 8, 7, 5, 6. Return to Table.
Information Technology Unit Institutional Effectiveness Plan:		Statements of Intended Outcome: Dixie College students and campus employees will be provided with the learning resources they need and will become more productive working with technology. MEANS OF ASSESSMENT: Service call logs will show that ninety percent of information technology related service calls have been responded to within 24 hours and resolved within 72 hours. Survey of students and employees will show that 85% of those surveyed feel that service calls are responded to within a reasonable amount of time and that the technology resources are satisfactory. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 7, 11, 5, 8. All campus employees with access to a computer or terminal will benefit from the ability to communicate using electronic mail and to complete other work related computer tasks with few interruptions caused by computer down time. MEANS OF ASSESSMENT: Server logs will show at least ninety-five percent up-time for computer lab file servers, mail servers and critical administrative computers. Surveys will be given to participants in employee computer training courses to determine the level of satisfaction with electronic mail and other computer services. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 7, 11, 5, 8. The community education channel will provide programming designed to meet personal, recreational, and cultural development needs of the community. MEANS OF ASSESSMENT: Broadcast logs will show that 20-25 hours of programming per week highlight college, community and school district activities and programs. Random survey of viewers will show an 80% level of satisfaction with the community education channel programs. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 7, 11, 5, 8. Students will be provided with access to functional, well networked, up-to-date computer lab facilities with a consistent user interface in classrooms and labs. MEANS OF ASSESSMENT: Surveys of students using the labs will indicate that 80% of the students are satisfied with the hardware and software and service provided in the labs. Lab inventory records and statistics will show that 90% of the computers are at least 486 66mhz processors and 90% of the computers are networked and connected to the Internet. LINK TO MISSION STATEMENT: The above statement of intended outcome links to the following goal(s) in the Mission Statement: 7, 11, 5, 8. Return to Table.
Library Unit Institutional Effectiveness Plan:		Statements of Intended Outcome: Students and faculty will report that they have been able to locate and retrieve current and viable information to accomplish their academic goals. MEANS OF ASSESSMENT: As part of campus survey, students will complete questions that will measure satisfaction with the currency and availability of materials retrieved and service provided to support their effort to retrieve information. For the 1996-97 school year, the library will collect data and create graphs to show library usage and collection development on the following: collection profile (especially number of items added to the collection yearly), expenditures for materials, circulation and use statistics, patron count, interlibrary loan usage, database use count, copies made Students attending Dixie College and auxiliary programs will demonstrate knowledge of library materials and services provided to assist them in their studies. MEANS OF ASSESSMENT: Students enrolled in various programs of the college (University Center, Nursing, evening students, full-time, part-time, etc.) will fill out a questionnaire which will measure how much the students used the library, how the students were introduced to the library and its services, and identify which tools or services have been used. A focus group composed of two faculty, four students, one representative from nursing, one representative from continuing ed. and two librarians, will meet at an arranged time to discuss experiences in obtaining assistance from library staff to fulfill information needs and positive/negative library experiences. Students and faculty will report that they have received satisfactory instruction for searching and retrieval of information in all formats. MEANS OF ASSESSMENT: A number of instructors require students to complete follow-up exercises in coordination with Library Instruction sessions, and often the results of these exercises are passed on to the librarians. For this assessment, librarians will request exercise results and feedback from two to four classes per quarter. Two questions will be included in the Focus Group Discussion to address the questions of how and when students received instruction and satisfaction with that instruction, suggestions for change, participation in the Library Workbook course and satisfaction levels with that means of instruction. Students and community patrons will be able to locate sufficient information to research a topic dealing with Dixie College or Southern Utah history. MEANS OF ASSESSMENT: For the period of one quarter all Special Collections patrons will be asked to fill in a questionnaire regarding success in locating research information in the Special Collections and Archives and satisfaction with assistance provided. For the 1996-97 school year, the library will gather statistics to show numbers and topics of materials added to Special Collections and Archives, either purchased or received as gifts. Return to Table.
Administration Unit Institutional Effectiveness Plan:		Statements of Intended Outcome: This unit's plan is composed of campus-wide objectives published in the annual report to the Board of Trustees. Return to Table.